Return & Refund Policy
By placing an order through https://www.ceceim.com/ you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] Please note that returns will need to be sent to the following address: Flat/Rm 185, G/F, Hang Wai Ind. Centre, No.6 Kin Tai St., Tuen Mun, N.T. Hong Kong.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
WRONG OR DAMAGED PRODUCTS OR ISSUES
Please check your purchase when it arrives and let us know right away if anything is broken, damaged, or faulty so we can look into it and make it right. Contact our mail if you want to return a product. The amount of time it may take for your replaced item to arrive to you will depend on where you reside.
Only damaged, incorrect, or defectively made items are eligible for exchange. Please get in touch with us at [email protected] or +852 5424 7936 if you need to exchange something.
Accepts Returns After Shipment:
-Up To 30 Days
How can customers return your product:
How will customers get the return label:
-In the box(For Damaged Product)
-customers responsibility (For Customers Remorse)
How many days do customers have to return a product after application:
Product Condition (For Return):
Return Reason & fees
-No Cost (Defective)
-No Cost (Remorse)
We do not charge a restocking fee on returns.
Once we've received and reviewed your return, we'll let you know, and you’ll be automatically refunded on your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund. This could take up to 30 days to process the refund and if you do not receive it please contact us immediately.
Email: [email protected]
Phone: +852 5424 7936
Address: Flat/Rm 185, G/F, Hang Wai Ind. Centre, No.6 Kin Tai St., Tuen Mun, N.T. Hong Kong